Payne, A. (1995). Essence of services marketing. Prentice-Hall of India Private Limited.
Chicago-stil citatPayne, Adrarian. Essence of Services Marketing. New Delhi: Prentice-Hall of India Private Limited, 1995.
MLA-referensPayne, Adrarian. Essence of Services Marketing. Prentice-Hall of India Private Limited, 1995.
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