Balle, M. (1995). Business process re engineering action kit: A five day plan to dedesign your processes. Kogan Page Limited.
Trích dẫn kiểu ChicagoBalle, Michael. Business Process Re Engineering Action Kit: A Five Day Plan to Dedesign Your Processes. London: Kogan Page Limited, 1995.
Trích dẫn MLABalle, Michael. Business Process Re Engineering Action Kit: A Five Day Plan to Dedesign Your Processes. Kogan Page Limited, 1995.
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