Bank, J. (1995). Essential of total quality management. Prentice-Hall of India Private Limited.
Citación estilo ChicagoBank, John. Essential of Total Quality Management. New Delhi: Prentice-Hall of India Private Limited, 1995.
Cita MLABank, John. Essential of Total Quality Management. Prentice-Hall of India Private Limited, 1995.
Warning: These citations may not always be 100% accurate.