Bank, J. (1995). Essential of total quality management. Prentice-Hall of India Private Limited.
Chicago Edition CitationBank, John. Essential of Total Quality Management. New Delhi: Prentice-Hall of India Private Limited, 1995.
MLA引文Bank, John. Essential of Total Quality Management. Prentice-Hall of India Private Limited, 1995.
警告:這些引文格式不一定是100%准確.