APA-referens

Haksever, C., & Render Barry. (2000). Service management and operations (2.). Prentice -Hall International.

Chicago-stil citat

Haksever, Cengiz, och Render Barry. Service Management and Operations. 2. New Jersey: Prentice -Hall International, 2000.

MLA-referens

Haksever, Cengiz, och Render Barry. Service Management and Operations. 2. Prentice -Hall International, 2000.