Loading...

QR Code

Tompeters reinventing work : the professional service from 50

Bibliographic Details
Main Author:	Peters, Tom
Format:	Printed Book
Language:	Undetermined English
Published:	New York Alfred A Knopf Inc 1999
Subjects:	Customer services-management Service industries-management

Similar Items

S-business : reinventing the services organization
by: James A. Alexander
Published: (2006)

Principles of services marketing
by: Palmer, Adrian; Author
Published: (2001)

Services marketing: integrating customer focus across the firm
by: Bitner, Mary Jo; Author, et al.
Published: (2003)

Customer-driven services management/
by: Balachandran, S
Published: (1999)

Successful service operations management
by: Metters, Richard
Published: (2003)

Customer service: empowerment and entrapment
Published: (2001)

S-business: Reinventing the services organization
by: Alexander, James A and Hordes, Mark W
Published: (2006)

How to turn Customer Service into Customer Sales
by: Bernand Katz
Published: (2000)

Services marketing /
by: Rama Mohana Rao, K.
Published: (2013)

Services marketing :
by: Lovelock, Christopher H.
Published: (2018)

Services marketing :
by: Lovelock, Christopher H.
Published: (2018)

Service chain management : technology innovation for the service business /
Published: (2008)

Service operations management: improving service delivery/
by: Johnston, Robert
Published: (2012)

A Study on customer Service Measurement in Supermarkets to Ascertain the Service Quality Gaps
by: Aysha Shahna,M

Providing exceptional customer service /
by: Rowson, Pauline .
Published: (2005)

Sage Encyclopaedia of Quality and the Service Economy
by: Dhalgaard-Park Sumi
Published: (2014)

Services marketing :peple,technology,strategy/
by: Lovelock, Christopher H.
Published: (2011)

Service breakthroughs : Changing the rule of the game
by: Heskett, James L
Published: (1990)

Tourist customer service satisfaction an encounter approach
by: Noe, Francis P
Published: (2012)

Customer service building successful skills for the twenty - first century
by: Lucas, Robert W
Published: (2012)

Customer service in co-operative banks /
by: Dileep, A. S.
Published: (2010)

Customer service excellence: trends and strategies /
by: Nageswara Rao S B
Published: (2004)

Services Marketing: Concepts,Practices & Cases from Indian Environment
by: S.Shajahan
Published: (2005)

Service marketing,2e : Operation,Management,and Strategy
by: Kanneth E Clow and David L Kurtz
Published: (2003)

Service management and operations
by: Haksever, Cengiz
Published: (2000)

Service quality management /
Published: (2016)

Effective customer service: ten steps for technical professions/
by: Goetsch, David L.
Published: (2004)

Service recovery paradox: success parameters
by: Anupam Krishna

Customer- driven services management
by: Balachandran, S
Published: (1999)

Service management: operations, strategy, and information technology /
by: Fitzsimmons, James A.
Published: (2012)

Services marketing : integrating customer focus across the firm /
by: Zeithaml, Valarie A.
Published: (2018)

Marketing of Services
by: Bhat,Mushtaq.A
Published: (2006)

Service Marketing: Text and Cases
by: Harsh V Verma
Published: (2012)

CRM model design for customer services in bank
by: Dinesh D Bhakkad

Services marketing : people,technology,strategy /
by: Lovelock, Christopher
Published: (2011)

Service management: operations,strategy,information technology/
by: Fitzsimmons,James A.
Published: (2011)

Service marketing /
Published: (2010)

Customer driven services management /
by: Bakachandran , S .
Published: (2004)

Management of financial services
by: Gopal, C Rama
Published: (2014)

Customer-driven services management
by: S.Balachandran
Published: (1999)