APA citiranje

Promod Batra. (1997). Simple ways to manage your service customers: Service management ideas. Think INc.

Chicago Edition Citation

Promod Batra. Simple Ways to Manage Your Service Customers: Service Management Ideas. New Delhi: Think INc, 1997.

MLA citiranje

Promod Batra. Simple Ways to Manage Your Service Customers: Service Management Ideas. Think INc, 1997.