APA-referens

Oakland, J. S., & Sohal, A. S. (1995). Total quality management. Butterworth- Heinemann.

Chicago-stil citat

Oakland, John S., och Amrik S. Sohal. Total Quality Management. Australia: Butterworth- Heinemann, 1995.

MLA-referens

Oakland, John S., och Amrik S. Sohal. Total Quality Management. Butterworth- Heinemann, 1995.