Oakland, J. S., & Sohal, A. S. (1995). Total quality management. Butterworth- Heinemann.
シカゴスタイル引用形Oakland, John S., , Amrik S. Sohal. Total Quality Management. Australia: Butterworth- Heinemann, 1995.
MLA引用形式Oakland, John S., , Amrik S. Sohal. Total Quality Management. Butterworth- Heinemann, 1995.
警告: この引用は必ずしも正確ではありません.