Oakland, J. S., & Sohal, A. S. (1995). Total quality management. Butterworth- Heinemann.
Citación estilo ChicagoOakland, John S., and Amrik S. Sohal. Total Quality Management. Australia: Butterworth- Heinemann, 1995.
Cita MLAOakland, John S., and Amrik S. Sohal. Total Quality Management. Butterworth- Heinemann, 1995.
Warning: These citations may not always be 100% accurate.