Oakland, J. S., & Sohal, A. S. (1995). Total quality management. Butterworth- Heinemann.
Chicago Edition CitationOakland, John S., and Amrik S. Sohal. Total Quality Management. Australia: Butterworth- Heinemann, 1995.
Deismireacht MLAOakland, John S., and Amrik S. Sohal. Total Quality Management. Butterworth- Heinemann, 1995.
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