Oakland, J. S., & Sohal, A. S. (1995). Total quality management. Butterworth- Heinemann.
Dyfyniad Arddull ChicagoOakland, John S., and Amrik S. Sohal. Total Quality Management. Australia: Butterworth- Heinemann, 1995.
Dyfyniad MLAOakland, John S., and Amrik S. Sohal. Total Quality Management. Butterworth- Heinemann, 1995.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.