Cita APA

Oakland, J. S., & Sohal, A. S. (1995). Total quality management. Butterworth- Heinemann.

Citación estilo Chicago

Oakland, John S., y Amrik S. Sohal. Total Quality Management. Australia: Butterworth- Heinemann, 1995.

Cita MLA

Oakland, John S., y Amrik S. Sohal. Total Quality Management. Butterworth- Heinemann, 1995.