APA استشهاد

Balachandran, S. (1999). Customer- driven services management. Response Books.

استشهاد بنمط شيكاغو

Balachandran, S. Customer- Driven Services Management. New Delhi: Response Books, 1999.

MLA استشهاد

Balachandran, S. Customer- Driven Services Management. Response Books, 1999.