APA ציטוט

Chang, R. Y., & Kelly, K. P. (1994). Satisfying internal customers first. Wheeler Publishing.

Chicago Edition Citation

Chang, Richard Y., and Keith P. Kelly. Satisfying Internal Customers First. New Delhi: Wheeler Publishing, 1994.

ציטוט MLA

Chang, Richard Y., and Keith P. Kelly. Satisfying Internal Customers First. Wheeler Publishing, 1994.