Balle, M. (1995). Business process re-engineeringh action kit: A five day plan to redesign your processes. Kogan page.
Chicago Edition CitationBalle, Michael. Business Process Re-engineeringh Action Kit: A Five Day Plan to Redesign Your Processes. London: Kogan page, 1995.
Deismireacht MLABalle, Michael. Business Process Re-engineeringh Action Kit: A Five Day Plan to Redesign Your Processes. Kogan page, 1995.
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