Mukesh Shanker M S & Jacob Thomas. (1998). Customer satisfaction in new generation banks a case study of times bank. College of co-operation, banking and management.
Chicago Edition CitationMukesh Shanker M S and Jacob Thomas. Customer Satisfaction in New Generation Banks a Case Study of Times Bank. Vellanikkara: College of co-operation, banking and management, 1998.
MLA Edition CitationMukesh Shanker M S and Jacob Thomas. Customer Satisfaction in New Generation Banks a Case Study of Times Bank. College of co-operation, banking and management, 1998.
Warning: These citations may not always be 100% accurate.