Jones, E. E., & Haven-Tang, C. (2005). Tourism SMEs, service quality, and destination competitiveness. CAB International.
Čikaški stil citiranjaJones, Eleri Ellis, i Claire Haven-Tang. Tourism SMEs, Service Quality, and Destination Competitiveness. UK: CAB International, 2005.
MLA način citiranjaJones, Eleri Ellis, i Claire Haven-Tang. Tourism SMEs, Service Quality, and Destination Competitiveness. CAB International, 2005.
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