Govindan Veerakumaran & Ajitha Suresh. (2011). Study on customer satisfaction in a Co-operative bank. LAP Lambert academic publishing GmbH & Co.KG.
Citação norma ChicagoGovindan Veerakumaran and Ajitha Suresh. Study on Customer Satisfaction in a Co-operative Bank. Germany: LAP Lambert academic publishing GmbH & Co.KG, 2011.
Citação norma MLAGovindan Veerakumaran and Ajitha Suresh. Study on Customer Satisfaction in a Co-operative Bank. LAP Lambert academic publishing GmbH & Co.KG, 2011.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.