Wilson, P. F., Dell, L. D., & Anderson, G. F. (1993). Root cause analysis: A tool for total quality management. Tata McGraw-Hill.
Chicago Edition CitationWilson, Paul F., Larry D. Dell, and Gaylord F. Anderson. Root Cause Analysis: A Tool for Total Quality Management. New Delhi: Tata McGraw-Hill, 1993.
Deismireacht MLAWilson, Paul F., et al. Root Cause Analysis: A Tool for Total Quality Management. Tata McGraw-Hill, 1993.
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