Gummesson, E. (1999). Total relationship marketing. Butterworth Heinemann.
Chicago Edition CitationGummesson, Evert. Total Relationship Marketing. Oxford: Butterworth Heinemann, 1999.
MLA引文Gummesson, Evert. Total Relationship Marketing. Butterworth Heinemann, 1999.
警告:這些引文格式不一定是100%准確.