APA-referens

Chaston, I. (1993). Customer-focused marketing: Actions for delivering greater internal and external customer satisfaction. Mcgraw-hill.

Chicago-stil citat

Chaston, Ian. Customer-focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction. London: Mcgraw-hill, 1993.

MLA-referens

Chaston, Ian. Customer-focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction. Mcgraw-hill, 1993.