Chaston, I. (1993). Customer-focused marketing: Actions for delivering greater internal and external customer satisfaction. Mcgraw-hill.
シカゴスタイル引用形Chaston, Ian. Customer-focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction. London: Mcgraw-hill, 1993.
MLA引用形式Chaston, Ian. Customer-focused Marketing: Actions for Delivering Greater Internal and External Customer Satisfaction. Mcgraw-hill, 1993.
警告: この引用は必ずしも正確ではありません.