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00596nam a22001697a 4500 |
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20151215125142.0 |
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091103t xxu||||| |||| 00| 0 eng d |
| 082 |
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|a 658.812
|b NEW
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| 100 |
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|a Newell, Frederick
|9 7012
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| 245 |
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|a Why CRM doesn't work
|b how to win by letting customers manage the relationship
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| 300 |
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|a xvii, 263p.
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| 653 |
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|a CRM
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| 942 |
|
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|c BK
|6 _
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| 260 |
|
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|a Great Britain
|b Kogan page
|c 2004
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| 020 |
|
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|a 9780749442415
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| 999 |
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|c 98264
|d 98264
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| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 658812_NEW
|7 0
|9 123826
|a SMS
|b SMS
|c GEN
|d 2009-11-03
|l 5
|o 658.812 NEW
|p SMS023917
|r 2014-12-06
|s 2014-09-19
|w 2009-11-03
|y BK
|