Why CRM doesn't work how to win by letting customers manage the relationship

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• Why CRM doesn't work: How to win by letting customers manage the relationship
  著者:: Newell, Frederick
  出版事項: (2004)
• Why CRM doesn't work : how to win by letting customers manage the relationship /
  著者:: Newell, Frederick
  出版事項: (2004)
• Why crm doesn't work:how to win by letting customers manage the relationship
  著者:: Newell, Frederick
  出版事項: (2004)
• Why CRM doesn't work: How to win by letting customers manage the relationship
  著者:: Newell, Frederick
  出版事項: (2008)
• Why CRM Doesn't Work : How to win by getting customers manage the relationship
  著者:: Frederick Newell
  出版事項: (2004)