Newell, F. (2004). Why CRM doesn't work: How to win by letting customers manage the relationship. Kogan page.
শিকাগো স্টাইলে সাইটেশনNewell, Frederick. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. Great Britain: Kogan page, 2004.
এমএলএ সাইটেশনNewell, Frederick. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship. Kogan page, 2004.
সতর্কবাণী: সাইটেশন সবসময় 100% নির্ভুল হতে পারে না.