APA-referens

Poirier, C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. Cengage learning.

Chicago-stil citat

Poirier, Charles, och Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. New Delhi: Cengage learning, 2005.

MLA-referens

Poirier, Charles, och Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Cengage learning, 2005.