Poirier, C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. Cengage learning.
Citação norma ChicagoPoirier, Charles, and Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. New Delhi: Cengage learning, 2005.
Citação norma MLAPoirier, Charles, and Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Cengage learning, 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.