Poirier, C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. Cengage learning.
Παραπομπή Chicago StylePoirier, Charles, και Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. New Delhi: Cengage learning, 2005.
Παραπομπή MLAPoirier, Charles, και Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Cengage learning, 2005.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.