Poirier, C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. Cengage learning.
Chicago ZitierstilPoirier, Charles, und Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. New Delhi: Cengage learning, 2005.
MLA ZitierstilPoirier, Charles, und Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Cengage learning, 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.