Poirier, C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. Cengage learning.
استشهاد بنمط شيكاغوPoirier, Charles, و Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. New Delhi: Cengage learning, 2005.
MLA استشهادPoirier, Charles, و Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Cengage learning, 2005.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.