Poirier, C., & Walker, I. (2005). Business process management applied: Creating the value managed enterprise. Cengage learning.
शिकागो स्टाइल उद्धरणPoirier, Charles, और Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. New Delhi: Cengage learning, 2005.
एमएलए उद्धरणPoirier, Charles, और Ian Walker. Business Process Management Applied: Creating the Value Managed Enterprise. Cengage learning, 2005.
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