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The nordstrom way the inside story of America's # 1 customer service company

Detalhes bibliográficos
Autor principal:	Spector, Robert
Outros Autores:	McCarthy, Patrick D
Formato:	Printed Book
Idioma:	English
Publicado em:	New York John Wiley & Sons 1995
Assuntos:	customer service - United States Development stores

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