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The nordstrom way the inside story of America's # 1 customer service company

Xehetasun bibliografikoak
Egile nagusia:	Spector, Robert
Beste egile batzuk:	McCarthy, Patrick D
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	New York John Wiley & Sons 1995
Gaiak:	customer service - United States Development stores

Antzeko izenburuak

Nordstrom way to customer service excellence
nork: spector, Robert; McCarthy, Patrick
Argitaratua: (2012)

101 ways to boost customer satisfaction
nork: Foster,Timothy R V
Argitaratua: (1997)

Customer service building successful skills for the twenty - first century
nork: Lucas, Robert W
Argitaratua: (2012)

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nork: Rowson, Pauline .
Argitaratua: (2005)

How to turn Customer Service into Customer Sales
nork: Bernand Katz
Argitaratua: (2000)

Customer service in co-operative banks /
nork: Dileep, A. S.
Argitaratua: (2010)

Customer service excellence: trends and strategies /
nork: Nageswara Rao S B
Argitaratua: (2004)

Customer driven services management /
nork: Bakachandran , S .
Argitaratua: (2004)

Category killers : the retail revolution and its impact on consumer culture
nork: Spector, Robert
Argitaratua: (2005)

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nork: Bender, Paul S.
Argitaratua: (1976)

Effective customer service: ten steps for technical professions/
nork: Goetsch, David L.
Argitaratua: (2004)

Superior customer value strategies for winning and retaining customers
nork: Weinstein, Art
Argitaratua: (2012)

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nork: Linton, Ian; Author
Argitaratua: (1999)

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nork: Reason, Ben
Argitaratua: (2016)

SERVICE FAILUTE, RECOVERY AND LOYALTY IN INDIAN RETAIL
nork: HOJAT AKHAVAN TAFTI
Argitaratua: (2012)

Customer-driven services management/
nork: Balachandran, S
Argitaratua: (1999)

Customer service: empowerment and entrapment
Argitaratua: (2001)

Ambulance: stories
nork: Sree Valsan, T
Argitaratua: (1996)

Service chain management : technology innovation for the service business /
Argitaratua: (2008)

Customer service operations : the complete guide
nork: Blanding, Warren
Argitaratua: (1991)

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nork: Harris, Elaine K.
Argitaratua: (2013)

Operating system principles
nork: Hansen,Per Brinch
Argitaratua: (1986)

101 Ways : To Boost Customer Satisfaction
nork: Timothy R. V. Foster
Argitaratua: (2009)

Complete idiot`s guide to great customer service
nork: Karr,Ron
Argitaratua: (1998)

Customer- driven services management
nork: Balachandran, S
Argitaratua: (1999)

First person America
nork: Banks, Ann; Ed
Argitaratua: (1993)

Seven power strategies for building customer loyalty /
nork: Timm, Paul R.
Argitaratua: (2001)

United states civil service
nork: Riper Paul P Van

Customer Service In Retailing
nork: Anil Mishra Ruchi Gupta
Argitaratua: (2009)

Customer service excellence:Trends and Strategies
nork: S.B.Nageswara Rao
Argitaratua: (2004)

Customer service training 101 : quick and easy techniques that get great results /
nork: Evenson, Renee
Argitaratua: (2005)

CRM model design for customer services in bank
nork: Dinesh D Bhakkad

Organisational schizophrenia: Impact on customer service quality
nork: Gopal K Gureja
Argitaratua: (2013)

Hidden power of your customers four keys of growing your business through existing customers
nork: Carroll, Becky
Argitaratua: (2011)

Case Studies in Customer Relationship Management
nork: ICFAI

From staff room to classroom II: the one-minute professional development planner
nork: Fogarty, Robin J; Author, et al.
Argitaratua: (2010)

Developing library and information center collections
nork: Evans, G Edward; Author, et al.
Argitaratua: (2004)

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Argitaratua: (2014)

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Argitaratua: (2005)

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Argitaratua: (1970)