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The nordstrom way the inside story of America's # 1 customer service company

Manylion Llyfryddiaeth
Prif Awdur:	Spector, Robert
Awduron Eraill:	McCarthy, Patrick D
Fformat:	Printed Book
Iaith:	English
Cyhoeddwyd:	New York John Wiley & Sons 1995
Pynciau:	customer service - United States Development stores

Eitemau Tebyg

Nordstrom way to customer service excellence
gan: spector, Robert; McCarthy, Patrick
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101 ways to boost customer satisfaction
gan: Foster,Timothy R V
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Customer service building successful skills for the twenty - first century
gan: Lucas, Robert W
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gan: Rowson, Pauline .
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How to turn Customer Service into Customer Sales
gan: Bernand Katz
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Customer service in co-operative banks /
gan: Dileep, A. S.
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Customer service excellence: trends and strategies /
gan: Nageswara Rao S B
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Customer driven services management /
gan: Bakachandran , S .
Cyhoeddwyd: (2004)

Category killers : the retail revolution and its impact on consumer culture
gan: Spector, Robert
Cyhoeddwyd: (2005)

Design and operation of customer service systems
gan: Bender, Paul S.
Cyhoeddwyd: (1976)

Effective customer service: ten steps for technical professions/
gan: Goetsch, David L.
Cyhoeddwyd: (2004)

Superior customer value strategies for winning and retaining customers
gan: Weinstein, Art
Cyhoeddwyd: (2012)

Building customer loyalty
gan: Linton, Ian; Author
Cyhoeddwyd: (1999)

Service design for business : a practical guide to optimizing the customer experience /
gan: Reason, Ben
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SERVICE FAILUTE, RECOVERY AND LOYALTY IN INDIAN RETAIL
gan: HOJAT AKHAVAN TAFTI
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Customer-driven services management/
gan: Balachandran, S
Cyhoeddwyd: (1999)

Customer service: empowerment and entrapment
Cyhoeddwyd: (2001)

Ambulance: stories
gan: Sree Valsan, T
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Service chain management : technology innovation for the service business /
Cyhoeddwyd: (2008)

Customer service operations : the complete guide
gan: Blanding, Warren
Cyhoeddwyd: (1991)

Customer service: a practical approach/
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)

Operating system principles
gan: Hansen,Per Brinch
Cyhoeddwyd: (1986)

101 Ways : To Boost Customer Satisfaction
gan: Timothy R. V. Foster
Cyhoeddwyd: (2009)

Complete idiot`s guide to great customer service
gan: Karr,Ron
Cyhoeddwyd: (1998)

Customer- driven services management
gan: Balachandran, S
Cyhoeddwyd: (1999)

First person America
gan: Banks, Ann; Ed
Cyhoeddwyd: (1993)

Seven power strategies for building customer loyalty /
gan: Timm, Paul R.
Cyhoeddwyd: (2001)

United states civil service
gan: Riper Paul P Van

Customer Service In Retailing
gan: Anil Mishra Ruchi Gupta
Cyhoeddwyd: (2009)

Customer service excellence:Trends and Strategies
gan: S.B.Nageswara Rao
Cyhoeddwyd: (2004)

Customer service training 101 : quick and easy techniques that get great results /
gan: Evenson, Renee
Cyhoeddwyd: (2005)

CRM model design for customer services in bank
gan: Dinesh D Bhakkad

Organisational schizophrenia: Impact on customer service quality
gan: Gopal K Gureja
Cyhoeddwyd: (2013)

Hidden power of your customers four keys of growing your business through existing customers
gan: Carroll, Becky
Cyhoeddwyd: (2011)

Case Studies in Customer Relationship Management
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From staff room to classroom II: the one-minute professional development planner
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Cyhoeddwyd: (2010)

Developing library and information center collections
gan: Evans, G Edward; Author, et al.
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Rural social work : building and sustaining community capacity /
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American folklore /
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Way it is : Readings in contemporary American prose /
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