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00736nam a2200217 a 4500 |
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20151215125136.0 |
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| 003 |
ViArRB |
| 082 |
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|a 658.807 1
|b SPE
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| 100 |
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|a Spector, Robert
|9 6760
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| 245 |
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|a The nordstrom way
|b the inside story of America's # 1 customer service company
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| 300 |
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|a xii, 244p.
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| 653 |
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|a customer service - United States
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| 653 |
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|a Development stores
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| 700 |
|
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|a McCarthy, Patrick D
|9 6759
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| 942 |
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|c BK
|6 _
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| 260 |
|
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|a New York
|b John Wiley & Sons
|c 1995
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| 500 |
|
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|a Includes index
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| 020 |
|
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|a 0471584967
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| 999 |
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|c 98058
|d 98058
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|a SMS
|b SMS
|c GEN
|d 2009-10-31
|o 658.807 1 SPE
|p SMS019317
|r 2009-10-31
|w 2009-10-31
|y BK
|