Style de citation APA

Spector, R., & McCarthy, P. D. (1995). The nordstrom way: The inside story of America's # 1 customer service company. John Wiley & Sons.

Style de citation Chicago

Spector, Robert, et Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. New York: John Wiley & Sons, 1995.

Style de citation MLA

Spector, Robert, et Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. John Wiley & Sons, 1995.