APA Edition Citation

Spector, R., & McCarthy, P. D. (1995). The nordstrom way: The inside story of America's # 1 customer service company. John Wiley & Sons.

Chicago Edition Citation

Spector, Robert, and Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. New York: John Wiley & Sons, 1995.

MLA Edition Citation

Spector, Robert, and Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. John Wiley & Sons, 1995.