Spector, R., & McCarthy, P. D. (1995). The nordstrom way: The inside story of America's # 1 customer service company. John Wiley & Sons.
Styl ChicagoSpector, Robert, a Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. New York: John Wiley & Sons, 1995.
Citace podle MLASpector, Robert, a Patrick D. McCarthy. The Nordstrom Way: The Inside Story of America's # 1 Customer Service Company. John Wiley & Sons, 1995.
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