Carter, W. (1996). Customer care: A complete package for a one-day training workshop. Kogan page India Pvt.Ltd.
Chicago-stil citatCarter, Wendy. Customer Care: A Complete Package for a One-day Training Workshop. New Delhi: Kogan page India Pvt.Ltd, 1996.
MLA-referensCarter, Wendy. Customer Care: A Complete Package for a One-day Training Workshop. Kogan page India Pvt.Ltd, 1996.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.