Carter, W. (1996). Customer care: A complete package for a one-day training workshop. Kogan page India Pvt.Ltd.
Chicago-стиль цитированияCarter, Wendy. Customer Care: A Complete Package for a One-day Training Workshop. New Delhi: Kogan page India Pvt.Ltd, 1996.
MLA-цитированиеCarter, Wendy. Customer Care: A Complete Package for a One-day Training Workshop. Kogan page India Pvt.Ltd, 1996.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.