Carter, W. (1996). Customer care: A complete package for a one-day training workshop. Kogan page India Pvt.Ltd.
Dyfyniad Arddull ChicagoCarter, Wendy. Customer Care: A Complete Package for a One-day Training Workshop. New Delhi: Kogan page India Pvt.Ltd, 1996.
Dyfyniad MLACarter, Wendy. Customer Care: A Complete Package for a One-day Training Workshop. Kogan page India Pvt.Ltd, 1996.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.