House, M. (1996). Confessions of a quality expert: A systematic approach to implementing total quality. tudor.
Citação norma ChicagoHouse, Martyn. Confessions of a Quality Expert: A Systematic Approach to Implementing Total Quality. Great Britain: tudor, 1996.
Citação norma MLAHouse, Martyn. Confessions of a Quality Expert: A Systematic Approach to Implementing Total Quality. tudor, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.