Managing expectations working with people who want more, better, faster, sooner, now!

Antzeko izenburuak

• Great expectations /
  Argitaratua: (1942)
• Rational expectations /
  nork: Sheffrin, Steven M.
  Argitaratua: (1996)
• Expectations of life A study in the demography, statistics, and history of world mortality
  nork: Lancaster, H.O
  Argitaratua: (1990)
• Customer Perception and Expectation in Indian Airlines:Service Gap Analysis
  nork: Ashna,Babu
  Argitaratua: (2014)
• Great expectations : [a critical study] /
  nork: Ramji Lall
  Argitaratua: (2012)