Ross, J. E. (1996). Total quality management: Text cases and readings (2nd ed.). St.Luice press.
シカゴスタイル引用形Ross, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. New Delhi: St.Luice press, 1996.
MLA引用形式Ross, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. St.Luice press, 1996.
警告: この引用は必ずしも正確ではありません.