Ross, J. E. (1996). Total quality management: Text cases and readings (2nd ed.). St.Luice press.
Stile di citazione ChicagoRoss, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. New Delhi: St.Luice press, 1996.
Citazione MLARoss, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. St.Luice press, 1996.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.