Ross, J. E. (1996). Total quality management: Text cases and readings (2nd ed.). St.Luice press.
Chicago Edition CitationRoss, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. New Delhi: St.Luice press, 1996.
Deismireacht MLARoss, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. St.Luice press, 1996.
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