APA aipamena

Ross, J. E. (1996). Total quality management: Text cases and readings (2nd ed.). St.Luice press.

Chicago Style aipamena

Ross, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. New Delhi: St.Luice press, 1996.

MLA aipamena

Ross, Joel E. Total Quality Management: Text Cases and Readings. 2nd ed. St.Luice press, 1996.