Russell, R. S., & Taylor III, B. W. (1995). Operations management: Focusing on quality and competitiveness (2nd ed.). Prentice Hall.
Citação norma ChicagoRussell, Robert S., and Bernard W. Taylor III. Operations Management: Focusing on Quality and Competitiveness. 2nd ed. New Jersey: Prentice Hall, 1995.
Citação norma MLARussell, Robert S., and Bernard W. Taylor III. Operations Management: Focusing on Quality and Competitiveness. 2nd ed. Prentice Hall, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.