Loading...

QR Code

Measuring and managing customer satisfaction going for the gold

other_versions_link

Bibliographic Details
Main Author:	Kessler, Sheila
Format:	Printed Book
Language:	English
Published:	New Delhi Wheeler 1996
Subjects:	Customer satisfaction

Similar Items

Measuring and managing customer satisfaction going for the gold
by: Kessler, Sheila
Published: (1996)

Measuring and managing customer satisfaction: going for the gold /
by: Kessler, Sheila .
Published: (1996)

The little book of big customer satisfaction measurement /
by: Rao, Ajit
Published: (2012)

Analysis of customer satisfaction data /
by: Allen, Derek R.
Published: (2010)

Improving customer satisfaction, loyalty, and profit /
by: Johnson, Michael D .
Published: (2006)

AMA handbook for customer satisfaction complete guide to research planning & implementation
by: Dutka,Alan
Published: (1994)

Analysis of customer satisfaction data
by: Allen, Derek R
Published: (2010)

Improving Customer Satisfaction, Loyalty, and Profit: An integrated measurement and management system
by: Michael D Johnson, et al.
Published: (2006)

A Study on Customer Satisfaction of Selected Supermarkets in Ernakulam District
by: Punya Mohan
Published: (2014)

101 ways to boost customer satisfaction
by: Foster,Timothy R V
Published: (1997)

Cumulative approach to customer satisfaction with respect to compact segment car users
by: Hamza V.K
Published: (2014)

Cumulative approach to customer satisfaction with respect to compact segment car users
by: Hamza V K
Published: (2014)

Internet banking and customer satisfaction
by: Mahtab Alam
Published: (2014)

Measuring Customer Satisfaction and Loyalty
by: Hages, Bob E
Published: (2010)

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
by: Michael D. johnson Anders Gustafsson
Published: (2000)

Satisfying internal customers first
by: Chang, Richard Y
Published: (1994)

How to give quality service to your customers
by: Denton, D. Keith
Published: (1990)

Comparative study of customer satisfaction in
by: Vijay Prakash Gupta & Agarwal P K

Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries
by: Hernon,Peter
Published: (2009)

A study on customer satisfaction of mobile phone applications among Arts and Science Colleges students in Kerala
by: Sajesh M.K
Published: (2017)

101 Ways : To Boost Customer Satisfaction
by: Timothy R. V. Foster
Published: (2009)

Customer-focused marketing actions for delivering greater internal and external customer satisfaction
by: Chaston, Ian
Published: (1993)

Measuring and managing customer satisfaction
by: Kessler, Sheila
Published: (1996)

Total quality management
by: Besterfield, dale, H et.al
Published: (2011)

AN EMPIRICAL STUDY ON CUSTOMERS OPINION AND SATISFACTION ON SERVICES PROVIDED BY DEPOSITORY PARTICIPANTS OF GANDHINAGAR
by: JIGNA TRIVEDI
Published: (2013)

Measuring customer satisfaction
by: Gerson, Richard F
Published: (2004)

Customer Satisfaction on Service Quality of Real Estate Agencies: An Empirical Analysis with reference to Kochi Corporation Area of Kerala State in India
by: Nasar K. K.AND Dr. Manoj P. K.
Published: (2013)

Measuring customer satisfaction
by: Gerson, Richard F
Published: (2004)

Quality: from customer needs to customer satisfaction
by: Bergman, Bo
Published: (2006)

Researching customer satisfaction & loyalty:How to find out what people really think
by: Paul Szwarc
Published: (2005)

Building great customer experiences
by: Ivens, John; Author, et al.
Published: (2005)

A study on customer satisfaction in online shopping among youth with special reference to Kottayam district
by: Athira Vijayan; Researcher, et al.
Published: (2019)

Comparative Study on Customer Satisfaction in
by: Kalyanaraman

A STUDY ON CUSTOMER PERCEPTION ON TOURIST POINT IN SOUTHERN MOST CORNER OF INDIA
by: A. SANKARAN
Published: (2009)

Customer satisfaction towards internet banking services with special reference to select commercial banks in Kerala
by: Anoop K.K
Published: (2016)

Influence of work culture on employee satisfaction and customer satisfaction of select public and private sector commercial banks in Ernakulam district
by: Amala Mary K.S
Published: (2017)

Meeting Customer Needs
by: Ian Smith
Published: (2008)

Hand book for measuring customer satisfaction and loyalty /
by: Hill, Nigel .
Published: (2004)

Understanding job satisfaction
by: Gruneberg, Michael M.
Published: (1979)

Understanding job satisfaction
Published: (2008)