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Measuring and managing customer satisfaction going for the gold
| Autor principal: | |
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| Formato: | Printed Book |
| Lenguaje: | English |
| Publicado: |
New Delhi
Wheeler
1996
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| Materias: |
| Notas: | X 321 N64;1 |
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| Descripción Física: | xii, 228p. |
| ISBN: | 8175441291 |